Customer care

Return Policy

We want you to receive your order in proper condition. Returns or replacements are available only for products that arrive defective or damaged.

Eligibility

To be eligible, your request must be made within the applicable product guarantee period. The item must have been purchased through an authorized checkout, and you may be asked to provide your order details and photos or other evidence of the defect.

How to request a return

Please contact the support team through the contact details included with your order confirmation. Include your order number, a description of the issue, and any requested supporting information. Do not send products back before receiving return instructions.

Important information

Items that are not defective are not eligible for a return under this policy. Approved requests will be handled according to the instructions provided by the support team and the applicable guarantee terms.